Our refund policy

SonnetUK's policy on refunds varies from service to service. If you have any questions about our refund policy, please don't hesitate to contact us.

Web Hosting Refunds Policy

Please visit the Sonnet Hosting website for details of our web hosting money back guarantee.

Web Design Refunds Policy

Bespoke Design & Script Customisation: If an initial deposit is requested and paid, no refund will be given if the customer backs out, unless work has not yet started. Once work has been completed according to the agreed schedule, the remaining balance (or full balance if no deposit required) will be due; due to the close and constant communication between SonnetUK and the customer during the design process, no refunds are issued for completed work.

Script Installation: If the requested script has been successfully installed, no refund will be issued in the event of the customer changing their mind.

Domain Registration/Renewal Refunds Policy

As per registrar policy, all domain name registrations and renewals are final. No refunds are given on successful domain registrations or renewals.

Sonnet Design | A division of SonnetUK LTD.
www.sonnetdesign.co.uk | design.sonnetuk.net
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